About Us
I’m Tom from Funbet, bringing you hundreds of your favourite sport events.
We aim for the top corner.
We always go for goal, and that goal is fun. Starting from the vast range of markets we cover to all the promotions and games on offer, we never stop hunting for new ways to have fun.
Box to box action.
We’re passionate about sports and we know what you want. Sure, we like looking at the odd stat here and there, but we’d rather breathe and talk action. Whether it’s Mansell in Hungary ’89, Redgrave in Athens 2000 or Blackburn in 94-95, we were there. And we’ll definitely be there for kick off.
Nobody on the pitch?
Even when there’s nothing happening in the stadiums, there’s always something up at Funbet. Visit our casino section with thousands of games from top game providers, including slots, live casino, table games, jackpots and more.
Never a red card.
We live up to our name. Funbet does what it says on the tin. We don’t mess about. We gamble responsibly. If the fun stops, so should you.
See you in the stands!
Tom
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Terms & ConditionsClose
Version Number 0.2
1. GENERAL:
1.1. This Website is operated and managed by Genesis Global Limited (the “Company”/ “Us”/ “We”), a registered company in Malta with registration number C65325 at Level 6A, Tagliaferro Business Centre, Gaiety Lane (Triq il-Kbira) c/w High Street, Sliema, SLM 1549 for the purposes of operating and offering online and mobile application games and sports betting. Genesis Global Limited is licensed and regulated by the Malta Gaming Authority with licence number MGA/B2C/314/2015 issued on the 5th August 2016 and also by the UK Gambling Commission with licence number 000-045235-R-324169-007. The Company is also licensed by the Swedish Gambling Authority (Spelinspektionen) to offer online gambling services in Sweden between 1st January 2019 and 31st December 2023.
1.2. These Terms and Conditions (the “Terms”) shall constitute the agreement between Genesis Global Limited and the Account Holder (also referred to as the “Player”/“You”). The text in these Terms regulates the usage of the products and services provided by the Company and applies to all media on which such products and services may be accessed - including but not limited to desktop and mobile devices. Account Holders are obliged to read these Terms before accepting them and shall refrain from using the services provided by the Company if at any time, they are no longer in agreement with their content.
1.4. Any breach to these Terms may be considered as grounds to cancel or suspend the contractual relationship between the Company and Account Holder. It is in the sole discretion of the Company to determine the materiality of the breach and the action to be taken in the event of such a breach.
1.5. Any Material Changes to the Terms shall be notified to the Account Holder prior to his/her accessing the account. Unless the Player accepts the new Terms and Conditions, the Player will not be able to make use of his/her account. Where the Player does not agree with the amendments to the Terms, they shall have the right to withdraw their funds and close their account in line with the version of Terms his relationship with the Company is regulated by.
1.6. These Terms are made available to Players in various languages. In case of any conflict between the English version and the version in any other language, the English version shall prevail.
GENERAL TERMS AND CONDITIONS
2. DEFINITIONS
Funbet refers to the brand and all products offered on www.funbet.com both “online” (accessed through a computer or laptop) and “mobile” (accessed through a mobile phone or tablet). This includes Sports, Casino, Live Casino and Games.
Account Holder refers to any person who has successfully registered an account with the Company. For avoidance of doubt, an Account Holder is only considered as such once s/he has accepted the Terms and Conditions and is able to log in on his account.
Bonus Abuse refers to instances where Players obtain an unfair or unintended advantage and includes (but is not limited to) the opening of multiple accounts to claim multiple bonuses.
Complaint refers to an expression of dissatisfaction made via an email on complaints@[brand].com on the below issues:
i. the outcome of a gambling transaction/contract;
ii. the way a gambling transaction has been managed; and/ or
iii. an issue that concerns the way the licence holder carries out its business in terms of licence objectives.
Dispute refers to complaints about contractual obligations or about the Player’s gambling transaction which has not been resolved through the Company’s complaints procedure and which is escalated to a third-party dispute settlement body or an Alternative Dispute Resolution organisation (“ADR”) for settlement.
Duplicate Account/Multiple Accounts refer to two or more accounts held by the same Player or by Players who reside in the same household and/or who share the same IP and/or who have the same residential address and/or make use of the same device.
Identification Details shall refer to details required to complete the registration process. Provided that, False or Inaccurate Identification Details shall refer to details which are provided at registration that do not match the details on documents/information obtained by the Company or third-parties contracted by the Company to verify the Identification Details provided.
Inactive Account is an account registered with the Company in line with Section 4 of these Terms and on which no record of any login or logout is registered for a period exceeding 12 months.
Material Change/s refers to changes which in any way alter the rights and/or obligations of the Player, the powers of the Company, and the liability of the same, the Player’s chance of winning the game, or if they affect the structure of the game, or if they relate to the termination or discontinuation of a progressive jackpot in the game, and, or on the website, as applicable, on which the Player was wagering funds, or if it relates to the Player’s personal data in any manner.
Offering means all games or offers provided by Funbet.
Play means any real money purchase of one of our RVG Games for the purpose of online betting.
Player means any person over the age of eighteen holding a valid Player Account with The Company for the purpose of betting online;
Prohibited Territory refers to any territory where the Company does not offer its services and/or any jurisdiction where the provision of remote online gambling is prohibited.
3. FREE PLAY
3.1. Some of the games are available for free play. Such free play allows access to games without the requirement to place any wagers and without the possibility of making any profit.
3.2. These free-play games are also available to persons who are not registered Players. The provision of such games is strictly for users who are 18 years or older. The Company uses its best endeavours to ensure that play-for-fun only targets an adult audience and, it reserves the right to introduce age-verification mechanism/s or to limit access to age-verified users only.
3.3. Players who play for free, acknowledge that no real-money profit will be made from such play. Play for fun shall not in any way contribute to wagering requirements related to bonuses.
4. REGISTERING AN ACCOUNT
4.1. Persons who wish to make use of the games provided by the Company (excluding games in Section 3) must complete the registration process. We are obliged to obtain and verify personal information including but not limited to the player’s name, date of birth, bank ID (where applicable) and contact details.
4.2. Players registering an account on this Website must be 18 years or older or such higher minimum legal age as stipulated in the laws of jurisdiction applicable to the Player. If underage Players manage to open accounts, for example, by providing false details on registration, deposits are returned to the underage Player on the same method that deposits on the account were made (where possible). No winnings shall be paid, and the account will be closed.
4.3. The Account Holders must not be permanent residents of countries which are considered as Prohibited Territory by the Company. The Player registering his/her account from a Prohibited Territory shall carry all responsibilities and liabilities that may arise from such registration. The Company has mechanisms in place to prevent persons registering from these territories. In the event that a Player circumvents these mechanisms and is found to have registered from a Prohibited Territory, the account will be closed.
4.4. Players are only allowed to have one active account on each brand operated and managed by the Company. If the Player realises that s/he has more than one account, then s/he is to inform the Company right away.
4.5. If it results that a Player has managed to create a Duplicate Account or Multiple Accounts, any winnings on either account may be forfeited and all or any of the accounts may be closed. Any other funds on the account will be subject to 10% administrative fee.
4.6. Employees, their immediate families and members of their household shall not open a personal account on any of Genesis' brands or use any of the services provided, during their employment with the Company and for the six months following termination of their employment.
4.7. The Player is to notify the Company should any of the details provided at registration stage change. The Company retains the right to request documentary proof of any changes notified.
4.8. On successful completion of the registration or verification, the Player will be able to use his account within the parameters set out by these Terms.
4.9. These clauses and principles apply without fail to all the casino’s products, including Sports, Casino, Live Casino and others.
5. VERIFICATION
5.1. The Company shall determine circumstances where Identification Details are to be verified. Without prejudice to Clause 5.2 and in line with its obligations under applicable licence conditions and regulations, the Company shall determine the circumstances when the Player is asked for verification documents. Verification generally entails the collection of document/s from the Player to confirm that the Identification Details provided at registration are true and correct and/or the deposit means used belong to the account holder. The documents to be requested include but are not limited to the Player’s passport, national identity card, copies of his/her utility bills, copies of credit/debit cards used on the account, proof of source of wealth, proof of source of funds, bank statements and proof of deposit. The Company reserves the right to request notarised documents in exceptional circumstances. Documents which have already been provided by the player, but which would have expired during the account’s lifetime, will be re-requested to be replaced by a valid version.
5.2. Swedish Players who register an Account with the Company will be verified through BankID. Until complete and the provided details are verified the account is considered a temporary account. A temporary account cannot be used for gambling for longer than thirty (30) days from the day of registration. After 30 days, the player can only use his account to request the withdrawal of any balance. Deposits and withdrawals on temporary accounts shall be limited. Verification in cases where BankID is not complete shall be carried out on the basis of this Section of the Terms and Conditions.
5.3. The Company may complete the whole or part of the verification process by carrying out background checks on the Player. The Company shall be under no obligation to inform the Player about such checks being carried out. The Company may use third-party companies to carry out the background checks on its behalf.
5.4. In cases where the Player is found to have provided False or Inaccurate Information at registration, the Company reserves the right to close the account and retain any funds.
5.5. If the Player fails to send the documents required to verify his/her identity within the timeframes communicated with him/her, the Company will close the account indefinitely until the Player provides the required documents and these are verified.
5.6. The Company reserves the right to block any deposits and/or wagering on the account pending the provision of the requested verification document/s. It may also delay the payment of any withdrawal request made by the Player until the completion of the verification process.
5.7. The provision of forged documents, of false documents, of documents not belonging to the Account Holder or of documents which have been tampered with in any way, shall result in the immediate closure of the account. The Company reserves the right to escalate such cases to the relevant authorities shall it be legally obliged to do so, or shall it deem such action appropriate.
5.8. These clauses and principles apply without fail to all the casino’s products, including Sports, Casino, Live Casino and others.
6. DEPOSITS
6.1. To be able to play for profit, Players are required to make a minimum deposit of €10/£10/100SEK or the equivalent. For casinos using a fast registration platform, the minimum deposit required is of €20/£20/200SEK.
6.2.The accepted deposit methods are provided to the Player on the deposit tab which is situated under ‘My Account’ section in the main menu. The Company may add, change, and/or remove any deposit method from time to time.
6.3. Cash and/or cheques are not accepted methods of deposit. The Company shall not permit the use of credit. The Company does not accept the use of credit cards which do not belong to the Account Holder.
6.4. The Company is a subject person in terms of The Fourth Money Laundering Directive ((EU) 2015/849). All funds and transactions are monitored to prevent any deposits of ill-gotten money and/or to prevent our services from being used for money-laundering purposes. The Player hereby acknowledges that any suspicions raised in this regard will be reported to the relevant authorities and the Company shall comply to all requests for further information that these authorities make.
6.5. The maximum amount that a Player is allowed to deposit in any given transaction is €5,000/£5,000 or equivalent.
6.6. The Player’s account is not a bank account and therefore does not offer the same safeguards and/or conditions that a bank account has. Amongst others, the Player shall not expect any interest in return for his/her funds on his/her gambling account.
6.7. In accordance with applicable laws and licence conditions imposed on the Company to operate and provide its services, player funds are held in separate designated bank accounts. In the event of insolvency, these funds would form part of the assets of the business and are not protected. This meets the UK Gambling Commission’s requirements for the segregation of Player funds and is rated as: not protected.
6.8. The Company reserves the right to block deposits from being made on the account. In such cases, the funds shall not be debited from the Player’s account.
6.9. The Player acknowledges that there might be instances where the deposit does not appear on the his/her account balance right away. While the Company makes sure that such occurrences are kept at a bare minimum, it could not guarantee the instant success of deposits. To this end, should a Player notices that his account has not been credited with the deposited amount, s/he shall notify Player Support and an agent will be able to assist.
6.10. The account balance shows the player’s deposits, the bonus money and the winnings generated. Bets will always be deducted from the player’s real-money balance first. Wagering requirements apply to bonuses and bonus winnings. Only on completion of the wagering requirements are bonus winnings converted into real-cash and become withdrawable. Should the player opt to make a withdrawal of his real money before the wagering requirements are fulfilled, the whole bonus amount as well as any winnings made from bonus money will be deducted from the account balance before any such withdrawal is processed. If any bets are placed with bonus balance, then the bonus cannot be cancelled by the player. These conditions apply to the welcome offer – other bonus offers/promotions may have specific bonus conditions which would be made available to the Player.
6.11. The Company may, at any time, set off any positive balance on the Player’s account against any amount s/he owes to the Company when any bets or wagers are re-settled pursuant to duplicate accounts, collusion, cheating, fraud and criminal activity and/or errors.
6.12. Applicable processing fees could be found here.
7. GAMEPLAY/USE OF ACCOUNT
7.1. On registration, the Player chooses a username and a password (the “Credentials”) to log in on his/her account. Those Credentials shall not be disclosed to anyone and shall only be used by the person who signed up for the account. In the event where the account is found to be used by someone other than the registered Account Holder, the account will be closed and funds on account may be forfeited.
7.2. The Account Holder shall only make use of his/her account for entertainment and recreational purposes and not for any financial or other reasons.
7.3. In using the account, the Player hereby agrees that s/he shall not be involved in any fraudulent, collusive, fixing or other unlawful activity and shall not make use of any software-assisted methods or techniques or hardware devices in his/her participation in any of the games. The Player must also refrain in carrying out abusive activity which includes abusing exchange-rate fluctuations and withdrawing funds without wagering them. In case such behaviour is detected, the Company reserves the right to terminate the Player’s account and/or to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers and/or other financial institutions of his/her identity and of any suspected unlawful, fraudulent or improper activity.
7.4. The Player is expected to be courteous to other Players and representatives of the Company. Rude and/or obscene comments shall be avoided at all costs and such behaviour may be considered as grounds for account closure.
7.5. Any transfer of funds between accounts is strictly prohibited and the Company shall not honour any request to move funds from one account to another, even in the event where these belong to the same Account Holder.
7.6. Accounts shall remain the responsibility of the registered Account Holder. The transfer or sale of the Player’s account to a third-party amounts to a breach of these Terms and therefore, the Company reserves the right to close the account with immediate effect in case of third-party use.
7.7. Any funds held in your Player Account do not accrue interest. You will not be able to place any bets using the Company’s Services in an amount greater than the total amount of money available in Your Player Account. You shall not treat the Company as a financial institution.
7.8. You fully understand the methods, rules and procedures of the Company and its services and Internet gambling in general. You understand that it is your responsibility to ensure that the details of bets and games are correct. You will not commit any acts or display any conduct that damages the reputation of The Company.
7.9. It is your responsibility to make sure that you read and understand all the rules and procedures of the RVG Games on the Website(s) including without limitation, the Game Rules and the Game Procedures, prior to playing Real Money Play games or bets.
7.10. These clauses and principles apply without fail to all the casino’s products, including Sports, Casino, Live Casino and others.
8. WITHDRAWALS
8.1. Available withdrawal options are clearly stated on the Payment Methods page. The Company may add or remove any withdrawal method at any point in time.
8.2. Whenever possible, withdrawals are paid to the same method/account that the deposits had been made from. The Company reserves the right to cancel any withdrawal and enforce a closed loop, or to ask the Player to withdraw to a bank account.
8.3. It is the sole responsibility of the Account Holder to pay and proceed with all necessary diligence in relation to taxes on any prize money, if and where these are applicable.
8.4. The time for a withdrawal request to be responded to may vary based on the method and checks which are carried out beforehand. A withdrawal attempt should be approved or denied within five (5) days unless in exceptional circumstances where the Company is not yet satisfied with the result of the checks conducted. When a withdrawal is cancelled, the funds are returned to the Player’s balance and are available for gameplay. The Company does not assume any responsibility for any funds lost during gameplay following a withdrawal cancellation by either one of the parties to these Terms.
8.5. Withdrawal restrictions apply. The maximum amount that could be withdrawn is €22,000 per month and no more than €5,500 per week; except for progressive jackpot wins where no limitations apply. Such restrictions may be varied at the company’s discretion.
8.6. The minimum withdrawal request for casinos with fast registration platforms is of €20
8.7. Bonus money cannot be withdrawn unless it is wagered in accordance with the terms and conditions applicable to the specific bonus.
8.8. In case of withdrawal requests of funds which have not been wagered, the Company shall take the necessary measures to ensure that it abides by all the applicable rules and regulations (including but not limited to, these Terms and, Anti-Money Laundering and Prevention of Terrorist Financing legislation) and to safeguard the Player’s right of access to his/her funds. Withdrawal of funds which have not been wagered are subject to an administrative fee of 10%.
8.9. Should there be an update to these Terms and Conditions which the Player is not willing to accept, s/he shall be entitled to withdraw the funds standing on his/her account in accordance with the last Terms that s/he had agreed to. Such withdrawals may be requested from our Player Support and are subject to checks and verification measures.
8.10. If an account has been dormant, closed, blocked or excluded for any reason and for any duration, the player may contact our support team to recover any pending funds that s/he might still have in the account. These funds may be subject to a 10% administrative fee.
8.11. Applicable withdrawal fees to the individual payment methods available can be found here
9. BONUSES, PROMOTIONS & CAMPAIGNS
9.1. From time to time, the Company offers bonuses and/or rewards which will be credited into the Player’s account.
9.2. Full terms and conditions related to the Welcome Bonus and to other casino bonuses in general can be found in separate Bonus Terms and Conditions. The bonus and real money balances are stated separately on the player’s account. Bonus money together with any associated winnings can only be paid out once they have been transformed into real money by completing the stipulated wagering requirements or any other published requirements.
9.3. If an account contains both real and bonus money balances, the bonus money will only be available for wagering once the amount of player’s existing money associated with the triggering of that bonus entitlement has been used.
9.4. Dedicated bonus conditions may be published on the website with the launch of specific bonus schemes.
9.5. In cases where the player wishes to transfer or withdraw the deposit money triggering the bonus, before fulfilling the wagering requirements, then the bonus amount and all winnings originating from the bonus money will be forfeited. The players’ participation in a bonus promotion shall not prevent them from withdrawing their own deposit monies and winnings stemming from the same, at any time without restriction.
9.6. Temporary campaigns and promotions may have special terms and conditions regulating them. The Company shall make the terms and conditions to such campaigns and promotions easily accessible to the Player. The Company reserves the right to request the express consent of the Players before they can subscribe to these promotions and campaigns.
9.7. The Company awards bonuses and entry to selected promotions in good faith to Players who use its services for entertainment purposes and as a token of appreciation for its Players’ loyal play. In the event of Bonus Abuse, free bets, bonuses and entry to promotions will be revoked, denied or withdrawn. In such cases the Company may also decide to close the Player’s account with immediate effect and confiscate any funds on the account linked to the Bonus Abuse.
9.8. Players in Sweden who have an account on more than one of the brands operated by the Company, are only allowed one Welcome Bonus and this is awarded on the first account on which the Player deposits.
Sports Bonus Terms
9.9. Unless otherwise specified, you must rollover the amount of your deposit and the corresponding Sports Bonus funds five (5) times before the funds in your Sports Bonus Account are transferred to the Sports Cash Account and a Withdrawal of these funds may be made.
9.10. Unless otherwise specified, you must fulfil the rollover requirements within 90 days of the bonus being taken up, otherwise the funds held in your Sports Bonus Account will be forfeited.
9.11. Unless otherwise specified, to fulfil the bonus rollover requirements, all wagers must be made on odds of at least 3/5 (1.60) or higher, excluding any type of handicap (except 3Way Handicap), Forecast/Tricast and on Over/Under bets.
9.12. Bets will only count towards rollover requirements once they have been finally settled.
9.13. Any bet ‘win’ resulting from funds wagered from the Sports Cash Account is credited into the Sports Cash Account as 'stakes and winnings' up to the amount of the initial deposit used to claim the bonus. Any further realised gains (stake and winnings) exceeding the initial deposit amount, are credited to the Sports Bonus Account and continue to be subject to the remaining applicable bonus rollover requirements.
9.14. Any bet profit resulting from mixed Sports Cash Account and Sports Bonus Account funds wagered, is credited into the Sports Bonus Account as ‘stake and winnings’ and is subject to the remaining applicable bonus roll-over requirements.
9.15. Only once the roll-over requirements are met in their entirety, within the designated period of time, shall the Sports Bonus Account funds associated with the bonus be automatically transferred from the Sports Bonus Account to the Sports Cash Account and a Withdrawal of these funds may be made.
Unless otherwise specified, should a Withdrawal from the Sports Cash Account be requested while there are funds in the Sports Bonus Account, the balance of the Sports Bonus Account shall be cancelled and forfeited.
9.16. In circumstances where Customers transfer funds from their Sports Cash Account to their Casino Cash Account and the amount of such funds is not thereafter wagered at least twice before being transferred back to the Customer’s Sports Cash Account, Funbet may confiscate such funds, if such transfer patterns are deemed, at its sole discretion, as irregular gameplay and/or bonus manipulation.
9.17. Funbet reserves the right to cancel the bonus eligibility, bonus amount and any associated bonus winnings of a customer or a group of customers following suspicious common betting patterns that could result in generating guaranteed profit and/or guaranteed bonus eligibility. This suspicious activity might include, without being limited to, common betting patterns across identical events/markets/selections that could be identified in one or across several accounts.
9.18. Without derogating from anything stated herein, detection of an apparent relation between users, common betting pattern or any other abusive betting strategic which unfairly exploits or manipulates one or more bonuses or promotions offered by Funbet (to be determined at Funbet’s sole discretion) may result in the cancellation of the applicable promotion and any associated winnings, and may further result in the irreversible suspension of promotion and bonus eligibility.
Sports No Deposit Bonus
9.19. Unless otherwise specified, you must rollover the amount of the No-Deposit Bonus awarded ten (10) times before the funds in your Sports Bonus Account are transferred to the Sports Cash Account and a Withdrawal of any of these funds may be made.
9.20. The maximum withdrawable winnings from a Sports No-Deposit Bonus shall be five times (5X) the amount of the Sports No-Deposit Bonus credited to the Customer’s account.
9.21. Any winnings from No-Deposit Bonus credited to a Customer’s Sports Cash Account may only be the subject of a Withdrawal upon the Customer making a deposit into his Sports Cash Account no less than the amount of the Sports No-Deposit Bonus from which the winnings were derived.
Free Bet
9.22. Unless otherwise specified, any winnings earned from a Free Bet shall be credited to a Customer’s Sports Cash Account, and are withdrawable. The Free Bet amount shall not be stake-returned.
9.23. A Free Bet shall only be valid on specified bet types, sports, leagues or events – as stated in the specific promotion terms.
9.24. No Free Bet may be used in portions. For example, if a €10 Free Bet is used for a €5 bet, then the unused €5 shall be forfeited.
9.25. The Free Bet shall always be used prior to real money funds from the Sports Cash Account - for example, if a customer is placing a €20 bet and selects a €10 Free Bet token, while having a balance of €100 in his Sports Cash Account, then the total amount of the Free Bet will be used (€10) and €10 will be drawn from the Sports Cash Account.
9.26. Any bet that satisfies the eligibility requirement to be awarded a Free Bet may not later be the subject of a Cash-Out.
9.27. Any bet the subject of a Cash-Out shall not contribute to any eligibility requirement to receive a Free Bet.
9.28. Bets placed on Asian Handicap or Over/Under, and are half-lost, shall not count towards the eligibility requirements of a Free Bet, when such conditions are considered for lost bets only or for missed selections in an accumulator.
9.29. If a bet which contributed to the eligibility of a Free Bet has been cancelled, Funbet reserves the right to remove the Free Bet from the Customer’s account and shall, in its sole discretion, determine whether the Customer may be eligible for the promotion again.
9.30. If a bet contributing the eligibility of a Free Bet and a bet placed with the Free Bet cover opposite selections of one and the same event, any winnings shall be cancelled and forfeited.
9.3. Combo and System Bets, regardless of the number of individual bets placed, may contribute to the eligibility requirement for only for one Free Bet. For example, if a customer places three singles, as one bet, they shall contribute to the eligibility requirement for only one Free Bet. Further, if a Customer places a system of three doubles and one treble, the bets shall contribute to the eligibility requirement for only one Free Bet.
9.5. Any bets which contributed to eligibility requirement for a Free Bet shall not contribute to the eligibility requirement of any other offer.
9.6. Unless otherwise specified, any bets placed shall contribute to the eligibility requirements of a Free Bet first, before contributing the eligibility requirement of any other offer.
10. GAME RULES AND INTERRUPTED GAMES
10.1. Every game offered by the Company has a set of game rules which could be accessed from the game screen.
10.2. The Company retains the right to stop offering a game. Any open bets placed on such game will be refunded back to the respective Player’s account.
10.3. The Company has the right to limit, cancel and refuse bets in the case they are considered to be too large or if it is found that the betting pattern of the player takes place in such a way that the system is being abused of.
10.4. Should a game contain a bug or misconfiguration that causes incorrect behaviour or pay out, the Company has the right to remove the game and alter Players’ balances and transaction details to correct the mistake.
10.5. Unexpected technical problems or circumstances outside the control of the Company such as technical problems at third-party providers allows Us to cancel bets and give refunds to players.
10.6. The Company does not accept any liability for any failures or issues that arise due to the Player’s equipment, Internet connection or due to faults at the third-party provider. This includes the Player’s inability to place bets or wagers or to view or receive information in relation to certain games. The Company cannot guarantee that there will be no faults or errors or that its services will be provided without interruption.
10.7. We are not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the connection to our services. Refunds may be given solely at the discretion of the management.
10.8. All reasonable steps shall be taken to ensure that wagers placed by Players are recorded immediately on the database. Should, due a failure of the telecommunications system, a bet not be recorded on the system but is deducted from the balance, the incident will be investigated, and the Player will be refunded the amount of the wager by placing it in the player’s account accordingly.
10.9. If a game is started but is not completed because of a failure in the system, the following action shall be taken: (a) (i) to refund the amount wagered in the game to the Player by crediting it to the player’s account or, if the account no longer exists, by paying it to the Player in an approved manner and (ii) if the player has an accrued credit at the time the game fails, credit to the player’s account the monetary value of the credit or, if the account no longer exists, pay it to the player in an approved manner (b) inform the relevant regulator/s where applicable (c) refrain from conducting a further game if the game is likely to be affected by the same failure. Provided that the regulators may, by written notice to the licensee, give the licensee other directions which the MGA/UKGC considers appropriate in the circumstances.
10.10. These clauses and principles apply without fail to all the casino’s products, including Sports, Casino, Live Casino and others.
11. SOCIAL RESPONSIBILITY
11.1. The Player may, at his/her own discretion limit access to the Company’s services by imposing a period of self-exclusion or by limiting the deposits and/or wagering and/or loss amounts on his/her Account. Links to setting up these limits can be found on the dedicated Responsible Gaming page accessed either from ‘My Account’ on the main menu or from the footer of the page.
11.2.. When making a limit less stringent, a cooling-off period applies. When applying or increasing the strictness of a limit, it shall come into effect immediately.
11.3. The Player may always extend his/her self-exclusion period. Revocations and/or change in the duration of a self-exclusion depend on the jurisdiction of the Player. Please refer to the Responsible Gaming page for more information.
11.4. The Company shall use its reasonable endeavours to ensure compliance with self-exclusions. The Player hereby agrees that during the period of self-exclusion, s/he must not attempt to register other account/s by using false details or by otherwise circumventing the checks in place which prevent self-excluded Players from opening gambling accounts. In the event where this happens, the Company shall not assume liability for any losses incurred. Moreover, on detecting such circumventions, it will terminate the account and confiscate the funds thereon.
11.5. Once a self-exclusion period is set, the Company shall take immediate action to ensure that the self-excluded Player is removed from its Marketing recipients’ database as soon as practicable.
11.6. If the Company believes that a Player’s gambling pattern will cause them financial or personal difficulties, it reserves the right to close or limit the Player’s account.
11.7. Persons who do not have an account but who wish to proactively exclude themselves from opening an account should email Player Support with their name, surname, date of birth. residential address and phone number. For UK Players, this could also be done through the use of GAMSTOP services. For Swedish Players, this could be done through Spelpaus services.
11.8. These clauses and principles apply without fail to all the casino’s products, including Sports, Casino, Live Casino and others.
12. ACCOUNT CLOSURE
12.1. If a Player wishes to close his/her Account for reasons which are not related to gambling problems, s/he should request the closure by contacting Player Support via email or live chat. When doing so, the Player shall clearly stipulate the reason for requesting the closure.
12.2. The Company reserves the right to close a Player’s Account indefinitely in accordance with the applicable regulations. The Company also reserves the right to refuse and/or limit any bets as it deems fit.
12.3. The Company may also close or block the Player’s Account indefinitely without specifying a reason. In such a case, non-wagered deposits or deposits balance may be returned to the original deposit method or, where this is not possible, to a bank account held in the Player’s name and with a description of the transaction as we deem fit. A fee of €10 applies, together with any transaction fees.
12.4. These clauses and principles apply without fail to all the casino’s products, including Sports, Casino, Live Casino and others.
13. INACTIVE ACCOUNTS
13.1. An Inactive Account is considered to be such when there is no player activity (login and/or gameplay) for 12 consecutive months (“Inactivity Period”). For the purpose of this section, inactive accounts do not include accounts which have been closed proactively by the Company on detecting gambling issues on the part of the Player.
13.2. A Player will not be charged any Inactivity Fees if s/he is in a period of self-exclusion. Provided that once the self-exclusion period lapses, the Inactivity Period commences 30-days after the self-exclusion period expires.
13.3. The Company charges a monthly fee of €5 (or equivalent) of the real-money account balance (“Inactivity Fee”) on Inactive Accounts. If the balance is less than €5 the whole balance will be deducted. Fees will only be charged to an Inactive Account as long as that account does not go into a negative balance.
13.4. Following 12 months of uninterrupted inactivity, the Company will send a reminder mail to the user via the e-mail address registered on his/her account details. Upon the send-out of this reminder mail, the user is given 30 days to log into his/her account. If no login is registered within this 30-day period, the Inactivity Fee starts applying from the 13th month of inactivity.
13.5. The Player will be informed about the incurrence of the Inactivity Fee prior to it being deducted from his balance every month. The email shall always direct the Player to log in on his/her account or contact Player Support to make a withdrawal.
13.6. The Inactivity Fee shall continue to be charged for a maximum of thirty months. On the lapse of those thirty months, the Player’s account is closed and is considered to be a Dormant Account. On becoming a Dormant Account, the Account Holder, is sent a final notice. The final notice shall stipulate that if the Player does not contact Player Support to make a withdrawal and/or provide details and/or documents for the withdrawal to be carried out, the funds on the account shall be appropriated by the Company after the lapse of five years from the start of the Inactivity Period.
13.7. These clauses and principles apply without fail to all the casino’s products, including Sports, Casino, Live Casino and others.
14. LIMITATION OF LIABILITY
14.1. The company, its directors, employees, partners and service providers do not warrant that the software, games and applications are always fit for their purpose, that they are free from errors and/or that they are accessible without interruption. In the event of a game, bet or system malfunction all bets and/or wagers are void.
14.2. The Company shall not be held liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to the Player’s use of the Company’s applications or the participation in the games offered as part of its services.
14.3. Players hereby acknowledge and agree that betting may result in the loss of funds and that all losses incurred by the Player as a result of betting on the company’s website/s is his/her sole responsibility.
14.4. Where unexpected system flaws, faults or errors occur in the software or hardware used to provide the services immediate steps are taken to remedy the problem. However, the Company will not accept any liability for IT failures which are caused by the Player’s equipment used to access the Company’s products, or faults which relate to the Player’s internet service provider or the quality of its connection.
14.5. In the event of a system malfunction, all unconfirmed bets are void. The Company is not liable to the Players for any loss that you may incur as a result of such suspension or delay. To the extent that a voided ‘won’ bet results in the Player’s Customer account going into negative balance, we reserve the right to recover such amount from your account deposits, withdrawals, bonuses, and winnings.
14.6. All information displayed on the Company’s products is for information purposes only, and not intended to constitute professional advice of any kind. Neither the Company not its directors, employees or partners shall be held liable for any information errors, incompleteness, inaccuracy or delays, or for any actions taken in reliance contained herein.
15. INTELLECTUAL PROPERTY
15.1. The website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other contained within the product that is made available to the Player are owned by Genesis Global Limited or other third parties, and protected by copyright and other intellectual property rights. You may only use the software for recreational purposes in accordance with all rules, terms and conditions as set out in these Terms and in accordance with all applicable laws, rules and regulations.
15.2. Under no circumstances shall the use of the Company’s services grant to any user any interest in any intellectual property rights owned by Genesis Global Limited or by any third party whatsoever.
15.3. No rights are granted to use or reproduce any trade names, trademarks or logos which appear on the Company’s products except as specifically permitted in accordance with the Terms of Use.
15.4. These clauses and principles apply without fail to all the casino’s products, including Sports, Casino, Live Casino and others.
16. PRIVACY POLICY
16.1. When you register, play and contact the Company, the data controller is Genesis Global Limited. For more information on how the Company handles your personal information please see our Privacy Policy. These clauses and principles apply without fail to all the casino’s products, including Sports, Casino, Live Casino and others.
17. COMPLAINT-HANDLING
17.1.Player Support shall use its best endeavours to assist with and resolve any problem that the Player may encounter while using the Company services.
17.2. In the event where the Players feel that the resolution offered by Player Support does not adequately address their problem, they must raise a Complaint by sending an email to complaints@brandname.com with the details of the Complaint. On receipt the Players are notified that it will be investigated by the management and the response will be communicated within 10 working days. In cases where the Company is unable to provide the outcome within this timeframe, it may extend the period to reply to the Complaint with a further 10 days, provided that, it informs the Players of such extension and the reason for the delay.
17.3. Where a Player whose Complaint has been processed in accordance with clause 17.2., feels aggrieved by the outcome, the Complaint may be raised to an Alternative Dispute Resolution (“ADR”) body. Such a Dispute may be filed atxxxx [name of ADR]. In the case of UK Players, Disputes are to be sent to IBAS via post at PO Box 62639, London EC3P 3AS, by clicking here or by sending an e-mail with their Dispute’s detail on adjudication@ibas-uk.co.uk. Please visit our Player Complaint Escalation Process for more information. Swedish Players may escalate their complaints through the Swedish Consumer Agency by sending an email on konsumentverket@konsumentverket.se or by post on Konsumentverket, Box 48, 651 02 Karlstad.
17.4. Alternatively, if You disagree with the final decision of the Company in respect of Your complaint and would like to dispute it, you may submit your Complaint via the EU’s Online Dispute Resolution (ODR) Platform, [hyperlink to ODR platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage]. We make use of specific dispute resolution bodies as outlined in clause 32.4. Therefore, if you are using the ODR platform please choose xxx if you are a non-UK Player or IBAS if you are a UK Player.
17.5. The settlement of your complaint by an ADR entity does not impede you from seeking further legal and judicial recourse at competent courts/tribunals.
17.6. Please click here for our Player Complaint Escalation Process.
17.7. These clauses and principles apply without fail to all the casino’s products, including Sports, Casino, Live Casino and others.
18. APPLICABLE LAWS AND JURISDICTION
18.1. Any legal claim or dispute arising under or in connection with these Terms shall be settled in accordance with the governing law of the place of the contract. The place of contract of this agreement is Malta and these Terms and Conditions are governed by the Laws of Malta.
18.2. The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Maltese courts.
18.3. These clauses and principles apply without fail to all the casino’s products, including Sports, Casino, Live Casino and others.
Miscellaneous
For German players only- On 01.07.2012, the German authorities introduced a taxation of betting stakes for sports bets. In accordance with § 17 of the racing bets and lotteries act, taxation of betting stakes will be set at 5% of the stake. In the case of won bets, the customer will pay a fee towards the taxation amount which will be deducted from their winnings. The fee will be 5% of gross winnings (stake multiplied by the odds). Once the taxation fee has been deducted from the gross winnings, the net winnings will be transferred to the customer’s account. This amount will be charged to users whose permanent place of residence is in Germany and who are in Germany at the time of placing a bet. This does not apply when users place bets from outside the Federal Republic of Germany. For taxation purposes, the company is therefore permitted to use geolocation technology to determine the actual location of the user at the time of placing a bet and to save this information for use in taxation calculation and auditing by the financial authorities. Furthermore, the company is also required to divulge this information upon legal request.
Privacy Policy
This Privacy Policy is effective from 16th March, 2020
Genesis Global Limited is concerned with protecting the privacy of any personal information that you may choose to provide to us (“Personal Information”). Genesis Global Limited will attempt to ensure that its use of your Personal Information is compliant with the General Data Protection Regulation, (“GDPR”), (Regulation (EU) 2016/679). Accordingly, Genesis Global Limited issues this policy to inform you of our use of your Personal Information. This policy is to be considered applicable also to Genesis Bluebird spolka z.o.o, located at BCB Business Park, B2, Azymutalna 11, 80-298 Gdańsk (Poland) NIP 5842769005 and DAUNEI INVESTMENTS S.A., a company registered under the laws of Spain under company number A-88117650, the registered office of which is at Calle Monte Esquinza,30, bajo Izqda. Madrid, CP 28010 Spain, Date of Incorporation: 30/05/2018. In the policy we will refer to “Genesis” as main company of the group.
As a global, online casino destination, Genesis Global Limited is committed to providing a safe, responsible and secure gaming environment. Genesis Global Limited is certified and strictly regulated by some of the most prestigious governing bodies worldwide and complies with all guidelines to ensure that our games and financial transactions are properly and transparently monitored to provide maximum player protection.
1. Introduction
1.1 This Privacy Policy sets out the way in which Genesis Global Limited and group companies ("we" or "us) collects and processes Personal Information, as well as the steps we take to protect such information.
1.2 By utilising our Services, you acknowledge that you have read, and agree to, the terms of this Privacy Policy and that you consent to the use by us of your Personal Information for the purposes set out in paragraph 3 of this Privacy Policy. If you do not wish to provide your Personal Information on the basis set out in this Privacy Policy, you should not enter the relevant information on the Website or provide your Personal Information to us otherwise. However, if you do not provide your Personal Information, you may not be able to use all of the Services.
1.3 Capitalised terms not defined in this Privacy Policy shall be as defined in the Terms and Conditions.
1.4 This website Funbet, is operated by Genesis Global Limited of 28, GB Buildings, Level 3, Watar Street Ta’ Xbiex, XBX 1301, Malta. Genesis Global Limited is a company incorporated under the laws of Malta with registration number C65325, operating under a B2C Gaming Service Licence number MGA/CL1/1150/2015 issued on 5th August 2016 which is licensed and regulated by the Malta Gaming Authority (MGA) and also regulated by the UK Gambling Commission (UKGC) with licence Number 045235 and by the Swedish Regulator Spelinspektionen (‘SGA’). UK persons wagering via the website are doing so in reliance on the licence issued by the UK Gambling Commission and Swedish persons by the licence issued by Spelinspektionen. Spanish domains are operated by Daunei Investments SAU of Madrid, c / Monte Esquinza, 30, under left, CP 28010, Spain. Daunei is a company incorporated under the laws of Spain with registration number CIF A88117650, operating under the Directorate General for the Regulation of Gambling (DGOJ) with licence number GO/2018/027.
1.5 Definitions:
1.5.1 “You” means the player who is using our services.
1.5.2 “Personal Data” means information that specifically identifies an individual or that is linked to information that identifies a specific individual.
1.5.3 “Visitor” means an individual other than a user, who uses the public area, but has no access to the restricted areas of the Site or Service.
1.6 Principle:
This policy is based on the following data protection principles:
• The processing of personal data shall take place in a lawful, fair and transparent way;
• The collecting of personal data shall only be performed for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes;
• The collecting of personal data shall be adequate, relevant and limited to what is necessary in relation to the purpose for which they are processed;
• The personal data shall be accurate and where necessary, kept up to date;
• Every reasonable step shall be taken to ensure that personal data that are inaccurate having regard to the purposes for which they are processed, are erased or rectified without delay;
• Personal data shall be kept in a form which permits identification of the data subject for no longer than it is necessary for the purpose for which the personal data are processed;
• All personal data shall be kept confidential and stored in a manner that ensures appropriate security;
• Personal data shall not be shared with third parties except when necessary in order for them to provide services upon agreement;
• Data subjects shall have the right to request access to and rectification or erasure of personal data, or restriction of processing, or to object to processing as well as the right of data portability.
2. The information we collect
2.1 As part of providing you with the Services, we collect your Personal Information on registering an account. “Personal Information" means any information from which you can be personally identified, including your name, surname, email address, home address, telephone number, mobile number and date of birth, credit card/debit card details and any other details as might be requested from you for the purpose of registration. We may also collect information from you if you request information or customer support.
2.2 As part of providing you with the Services, we also collect information about the transactions you undertake, including details of payment cards used, details of the games you played and underlying gaming transactions, details such as traffic information, location data, communication data including IP address and browser type, pages visited, content viewed, clicked links, URLs visited after you visited our website.
2.3 We may also collect information and communications on forums on websites, including chat rooms and message boards, profile comments, chat messaging with other operators or other users. We also collect your response to marketing campaigns from us or through our third parties, that is open/click on such emails; your social media profile details (name, profile photo and other information you make available to us) when you connect with or contact us through a social media account; information derived based on profiling activity (see below); and information from third party databases to comply with our legal and regulatory obligations.
2.4 Not all the personal information we hold about you will come always directly from you. We may also collect information from third parties such as our partners, service providers and publicly available websites (i.e social media platforms), to comply with our legal and regulatory obligations, offer Services we think may be of interest, to help us maintain data accuracy and provide and enhance the Services.
3. How we will use your Personal Information
3.1 We will process your Personal Information in accordance with the GDPR and to provide you with the Services. We will process your Personal Information to enable us to:
3.1.1 Set up, administer and manage your Account and records (including processing deposits and withdrawals);
3.1.2 Provide and personalise the Services (including to allow you to wager and play our games);
3.1.3 Receive and respond to your communications and requests;
3.1.4 Notify you about updates to the Software and/or the Services;
3.1.5 Ensure that we can fulfil our regulatory obligations regarding your Account, including by verifying the accuracy of any information you give us;
3.1.6 Comply with our obligations under Applicable Laws and to Regulators in jurisdictions where we are licensed (including the UK Gambling Commission, Malta Gaming Authority, Sweden Spelinspektionen and Directorate General for the Regulation of Gambling);
3.1.7 Investigate, and assist with the investigation of, suspected unlawful, fraudulent or other improper activity connected with the Services (including, where appropriate, dealing with requests from authorised entities/Authorities for the sharing of information);
3.1.8 Carry out market research campaigns;
3.1.9 Preparing statistics relating to the use of the Services by you and other customers;
3.1.10 Provide you with information about, and support for, the Services, including changes to the Services, technical updates and changes to the Terms and Conditions (including this Privacy Policy);
3.1.11 Provided that you “opt-in” and don't "opt-out" from this option, keep you informed on offers and promotions in relation to our products and services;
3.1.12 Support any other purpose necessary for performance of our contractual obligations or specifically stated at the time at which you provided your Personal Information. These are the "Purposes" for which we may collect your Personal Information.
3.2 If at any time you wish us to stop processing your Personal Information for the above purposes, then you may contact us and we will take the appropriate steps to stop doing so. Please note that when exercising your right to restrict processing, your Account will be closed and any promotional bonus, prizes or benefits which may have been acquired will be forfeited. Following the closure of your Account, we will retain and may continue to process your Personal Data as necessary to comply with our legal obligations. Under Malta Gaming Authority (MGA) licensing requirements, we are bound to satisfy a number of statutory obligations, specifically but not solely the Prevention of Money Laundering and Funding of Terrorism Regulations (LN 372/2017) Article 13, which obliges us to retain any information stored for a minimum period of five years from the closure of your Account, for the purposes of the prevention, detection, analysis and investigation of money laundering or funding of terrorism activities. After this period has elapsed, your Personal Data will be deleted from our records. You may contact us by sending an email to dataprotection@genesis.com.mt
3.2.1 If you choose to stop receiving marketing communications (in the form of email, phone or SMS), it may take up to 72 hours to stop receiving these notifications.
3.3 To ensure a good quality of service we may monitor any communication you have with us whether in writing or by electronic mail (“recordings”) or any inbound and outbound calls done by any of our members. Any recordings remain our property and will be used only for the purposes listed above.
3.4 In the event that the purposes for processing change, then we will notify you as soon as practicable and seek any additional consent that may be required.
3.5 To control and secure your personal data properly, we will not process them in unstructured forms, which includes but is not limited to email body, loose notes, instant messages, etc. Your personal data will be processed in indexed datasets which allow us to use proportional security measures.
4. Disclosing your Personal Information
4.1 Except as described in this Policy, we will not intentionally disclose the Personal Data that we collect or store on the Service to third parties without your prior explicit consent. We may disclose information to third parties in the following circumstances:
4.2 Any company within our Group (including to its employees, and all sub-contractors) which assists us in providing the Services or which otherwise has a need to know such information.
4.3 Any third party which assists us in providing the Services, including (but not limited to) payment processors, regulators where there is a breach or suspicion of breach of the relevant law pertaining to the relevant jurisdiction including the UK Gambling Commission, the Malta Gaming Authority, Sweden Spelinspektionen and Directorate General for the Regulation of Gambling.
4.4 Any third party which can assist us in verifying the accuracy of your Personal Information, including financial institutions and credit reference agencies (a record of the search may be retained by such third party) and also in the event of a merger, sale, restructure, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets.
4.5 Any third party which assists us in monitoring use of the Services, including the detection and prevention of fraud and collusion.
4.6 Any contractors or other advisers auditing any of our business processes or who have the need to access such information for the purpose of advising us.
4.7 Any law enforcement body which may have any reasonable requirement to access your Personal Information;
4.8 Any regulatory body or authorised entity which may have any reasonable requirement to access your Personal Information; and
4.9 Any of our potential purchasers or any investors in it or in any company within our Group (including in the event of insolvency).
4.10 If at any time you wish us to stop processing your Personal Information for the above purposes, then you may contact us and we will take the appropriate steps to stop doing so. Please note that when exercising your right to restrict processing, your Account will be closed and any promotional bonus, prizes or benefits which may have been acquired will be forfeited. Following the closure of your Account, we will retain and may continue to process your Personal Data as necessary to comply with our legal obligations. Under Malta Gaming Authority (MGA) licensing requirements, we are bound to satisfy a number of statutory obligations, specifically but not solely, the Prevention of Money Laundering and Funding of Terrorism Regulations (LN 372/2017) Article 13, which obliges us to retain any information stored for a minimum period of five years from the closure of your Account, for the purposes of the prevention, detection, analysis and investigation of money laundering or funding of terrorism activities. After this period has elapsed, your Personal Data will be deleted from our records. You may contact us by sending an email to dataprotection@genesis.com.mt
5. Data Subject Rights
5.1 We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided through your use of the Services. Your principal rights under the GDPR are:
a. the right for information;
b. the right to access;
c. the right to rectification;
d. the right to erasure;
e. the right to restrict processing;
f. the right to object to processing;
g. the right to data portability;
h. the right to complain to a supervisory authority; and
i. the right to withdraw consent.
5.2 If you wish to access or amend any other Personal Data we hold about you, or to request that we delete any information about you, you may contact us by sending an email to dataprotection@genesis.com.mt. Once your request is received, we will send you an acknowledgment and handle it promptly. We will respond to these requests within a month, with a possibility to extend this period for particularly complex requests in accordance with Applicable Law. We will retain your information for as long as your account is active, as needed to provide you services, or to comply with our legal obligations, resolve disputes and enforce our agreements. Please see 5.3 below when requesting that we delete any information about you.
5.3 When you exercise the right to erasure, your Account will be closed and any promotional bonus, prizes or benefits which may have been acquired will be forfeited. Following the closure of your Account, we will retain and may continue to process your Personal Data as necessary to comply with our legal obligations. Under Malta Gaming Authority (MGA) licensing requirements, we are bound to satisfy a number of statutory obligations, specifically but not solely, the Prevention of Money Laundering and Funding of Terrorism Regulations (LN 372/2017) Article 13, which obliges us to retain any information stored for a minimum period of five years from the closure of your Account, for the purposes of the prevention, detection, analysis and investigation of money laundering or funding of terrorism activities. After this period has elapsed, your Personal Data will be deleted from our records.
5.4 You may update your preferences at any time by accessing your Player Account under ‘My Profile’. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
5.5 You may decline to share certain Personal Data with us, in which case we may not be able to provide to you with some or all of the features and functionality of the Service.
5.6 At any time, you may object to the processing of your Personal Data, on legitimate grounds, except if otherwise permitted by applicable law.
5.7 In accordance with Applicable Law, we reserve the right to withhold personal data if disclosing it would adversely affect the rights and freedoms of others. Moreover, we reserve the right to charge a fee for complying with such requests if they are deemed manifestly unfounded or excessive. We may charge a reasonable administrative-cost fee if further copies are requested.
5.8 We may use your personal data for the purposes of automated decision-making when displaying marketing material and personalised advertisements based on your preferences or interests. For instance, we may show you adverts for certain games or VIP/Loyalty program offers depending upon your activity. When such processing takes place, we will request your specific and explicit consent and will always provide you with the option to opt out.
We may use automated decision-making in order to fulfil obligations imposed by law to which we are subject, in which case we will inform you of any such processing. By way of example, to fulfil our obligations in relation to fraud, tax evasion, suspicious betting pattern reporting, providing alerts for responsible gaming amongst others.
We may also use automated decision-making in the limited instances when this is necessary for entering into, or the performance of, a contract entered between us and the data subject. Decisions on the basis of profiling are not taken automatically without human intervention. Moreover, the process is based on our interest regarding providing customised, quality experience for the players and reward loyalty of the players. You have the right to object to the processing of your personal data for automated purposes at any time by contacting us via dataprotection@genesis.com.mt
6. Advertising and use of Cookies
We collect browser and cookie information when you first navigate to our websites. We use cookies to give you a better customer experience and for use of access. This will be monitored by a web server. For more information on the use of cookies, how you can control their use, and information relating to our internet-based and mobile advertising, see our cookies policy here.
7. Security
7.1 We take appropriate security measures to protect against loss, misuse and unauthorized access, alteration, disclosure, or destruction of your information. We have taken steps to ensure the ongoing confidentiality, integrity, availability, and resilience of systems and services processing personal information, and will restore the availability and access to information in a timely manner in the event of a physical or technical incident.
7.2 Your winnings and cashouts are kept strictly confidential, and winnings information is stored in secure operating environments. We do not provide winnings information to any third party unless such information is required to be disclosed by law, regulation or a similar governmental authority.
7.3 No method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on the Service, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or organisational safeguards. If you believe your Personal Data has been compromised, please contact dataprotection@genesis.com.mt.
7.4 If we learn of a security systems breach, we will inform you of the occurrence of the breach in accordance with applicable law.
8. Privacy Settings
Although we may allow you to adjust your privacy settings to limit access to certain Personal Data, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users with whom you may choose to share your information. We cannot and do not guarantee that information you post on or transmit to the Service will not be viewed by unauthorized persons. We have taken the necessary steps to protect as much as possible your Personal Information in transit by utilising HTTPS on our Website and TLS 1.2 (a strong protocol), ECDHE_RSA with P-256 (a strong key exchange), and AES_128_GCM (a strong cipher).
9. Data Retention
9.1 Although we may allow you to adjust your privacy settings to limit access to certain Personal Data, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users with whom you may choose to share your information. We cannot and do not guarantee that information you post on or transmit to the Service will not be viewed by unauthorized persons. We have taken the necessary steps to protect as much as possible your Personal Information in transit by utilising HTTPS on our Website and TLS 1.2 (a strong protocol), ECDHE_RSA with P-256 (a strong key exchange), and AES_128_GCM (a strong cipher).
9.2 We only retain the Personal Data collected from you for as long as your account is active or otherwise for a limited period of time as long as we need it to fulfil the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as follows: For the unregulated jurisdictions in which operate, and subject to us not having a legal or regulatory requirement or a risk management reason for retaining your information for a longer period, your information will not be kept for longer than 7 years post account closure. Please note that we may be required, in certain circumstances, to retain your information indefinitely (for example under our procedures on responsible gambling and self-exclusion). We will take all necessary steps to ensure that the privacy of information is maintained for the period of retention.
9.3 We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
9.4 In case of the landing page (as described in section 2 above), information will be retained for a minimum period of 12 months reflecting our business needs and legal requirements.
10. International Transfers
a. Countries outside the EEA do not always have strong data protection laws. Where we transfer personal information from the EEA to other countries in which applicable laws do not offer the same level of data privacy protection as in your home country, we take measures to provide an appropriate level of data privacy protection. For example, we use approved contractual clauses, intragroup agreements and other measures designed to ensure that the recipients of your personal information protect it. We take steps to ensure that the information we collect is processed according to this privacy policy and the requirements of the applicable law wherever the data is located. Please contact us below if you require further information.
b. Should the United Kingdom exit the EEA, the personal information for British citizens shall be treated in accordance with GDPR and have the same protections as prior to that exit from the EEA. We must comply with GDPR rules on international transfers of personal data and we may implement standard contractual clauses to ensure safeguards of personal data remain in place for any British entity we share data with.
11. Data Protection Officer
11.1 We have appointed a Data Protection Officer (“DPO”) who is responsible for matters relating to privacy and data protection. The DPO can be reached on: dataprotection@genesis.com.mt
12. Complaints
12.1 You can report a concern or file a complaint regarding your privacy or data protection by contacting our data protection officer on dataprotection@genesis.com.mt or at the office of the Information and Data Protection Commissioner Malta on idpc.info@idpc.org.mt.
13. Changes to this Privacy Policy
13.1 Please note that this Privacy Policy may change from time to time. If we change this Privacy Policy in ways that affect how we use your Personal Information, we will advise you of the choices you may have as a result of those changes. We will also post a notice that this Privacy Policy has changed.
Licensing and Regulation
Genesis Global Limited is incorporated under the laws of Malta (C65325) at registered address 28, GB Buildings, Level 3, Watar Street, Ta’ Xbiex, XBX 1301, Malta. Genesis Global Limited is licensed and regulated by the Malta Gaming Authority with licence number MGA/B2C/314/2015 issued on the 5th August 2016. Gambling can be harmful; our Responsible Gaming page helps you to stay in control.
UNDERAGE GAMBLING IS AN OFFENCE.
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